It appears that business automation will be on top of the business agenda in 2022. In response to covid-19 measures and new hybrid working conditions, organizations invest a lot of effort in adopting more automation.
According to the World Economic Forum’s predictions, it is believed that AI will generate more than 97 million new jobs by 2025. However, there will be challenges to face, and people will have to accept changes to their existing roles as automation speeds up repetitive, time-consuming tasks.
Automation is the answer if your company is looking to save time, boost operational efficiency and productivity while ensuring a more comfortable experience for teams and customers! But, let’s see how!
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Cybersecurity and data protection
Cybersecurity will be at the forefront of business automation trends in 2022. Considering many companies chose remote working setups, the need for security has increased significantly. Data protection will be one of the most pronounced aspects of technology this year.
Organizations have realized that their automation and applications need to be secure to gain customers’ trust. In the past, we could see multimillion-dollar companies face privacy failures and security breaches, affecting millions of users worldwide. That’s something many of them won’t be willing to repeat and while they keep reinforcing their cybersecurity.
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Space usage
Even though a considerable number of companies shifted to remote working, many employees embraced a hybrid working model. Therefore, it became imperative to come up with logistics and how to organize all those workers.
Automation can be one of the ways to establish a safer workspace. Depending on their daily routine and what’s required out of them, employers will turn to space usage automation tools to power their hybrid offices.
Whether it’s keeping tabs on employees’ time zones, tracking health checks, or scheduling in-person meetings, Saas solutions are something that will become part of any company that wants to minimize the number of hiccups as their employees slowly return to offices.
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Digital mailroom
Traditional mailroom processes include tedious and repetitive tasks, such as manual entry data, where recipients are notified manually about their packages. These days, everyone is talking about digital mailrooms, which are used to automate mailroom operations in every aspect.
If you manage to hire the best virtual mailbox services, you will significantly minimize the use of paper and operational costs.
Chatbots to increase productivity
These days everyone wants answers instantly, and if you find a way to speed up this process, you will enhance your customer’s experience. While chatbots used to be really annoying in the past, they now help us find quick solutions. We believe that chatbots will increase in popularity in the following years, while many companies adopt this practice.
While chatbots can hardly replace customer support service; they can significantly cut their work. Therefore, setting up a chatbot is a win-win situation, and your customers get to avoid being put on hold for hours, only to find out basic information. So far, chatbots have been able to save time and money, so we expect to see them more in all kinds of companies.
AI
According to recent surveys, 77% of businesses use a combination of AI tools and automation application development in their everyday work setup. AI is able to automate high risk, and monotonous tasks, while this technology is used in many industries like marketing research, supply chain, digitalization, and manufacturing.
Machine learning is an important step towards predictive analytics, which can help your company with forecasting and making important business decisions. Considering AI has a strong capability to simulate human intelligence; your business will be able to move its processes from employees to technology.
Voice-activated automation
Google Home, Siri, and Alexa are more popular than ever. And, after working remotely for a couple of months, people want voice-activated assistants at work.
Due to more integrations with these gadgets and new platforms, employees can keep their hands free while asking for assistance whenever they are in a room. Once you master accurate dictation functionalities, these devices can help you send emails or Slack messages without a screen in front of you. For instance, you can prepare dinner while dealing with emails.
Semantic automation
Automation developers still have to tell robots what to do and provide step-by-step instructions. For example: “bring it here, open this file, extract these documents”, etc. While this is considered low-level automation, building a complex one where you don’t have to explain every tiny detail can be quite challenging to execute.
However, semantic automation might help and allow developers to step away from rules-based approaches. By simply observing activities, semantic software robots will be able to imitate them without step-by-step instructions. In this case, they will understand processes and recognize what data is required.
Developers or even businesses will start automation development by simply asking a robot to finish a workflow or complete a task.
To sum things up, it’s clear that automation will significantly shape business culture in 2022. Trends come and go, but something tells us this one is here to stay, and we can’t wait to see how automation will progress from good-to-have to crucial for business efficiency.